Gold and silver jewelry expertise

With the continuous improvement of people's living standards, the sales of gold and silver jewelry are very hot, but due to the lack of integrity of some businesses, playing with concealed materials, mixed name, shoddy and other methods to deceive consumers; some because consumers ignore Loss of knowledge of the maintenance of jewelry. In this regard, the Municipal Consumer Protection Committee Gold Jewelry Professional Office has compiled some typical cases based on the complaints in 2012, hoping to play a guiding and warning role for consumers who purchase gold jewelry.

You are happy to buy fake jade

Ms. Zhang, who lives in Baihe Town, Qingpu District, participated in the “New Matai” 6-day overseas tour organized by the travel agency in September 2012. She was taken to a jewelry sales center by a tour guide during the trip. First, the tour guide publicized it. Later, the jewellery company's shopping guide lady tried to introduce various jewellery to the tourists, and said that all the goods sold were given preferential treatment, which was much cheaper than the domestic ones, and that the jewellery was never adulterated, and it was not safe to go to the identification. . Afraid of it, Ms. Zhang spent nearly 10,000 yuan to buy a jade bracelet, but the sales center only provided a shopping invoice, no certificate. After returning to China, Ms. Zhang went to the inspection agency for identification. As a result, this jade bracelet was actually treated by bleaching and injection, and the impurities were removed from the secondary processing. The price was only less than 1,000 yuan. Ms. Zhang checked the purchase invoice. After that, it was discovered that not only did the company name, address, telephone number, etc., but the product name was also short. At this time, Ms. Zhang realized that she was fooled and negotiated with the travel agency and asked the travel agency to contact the jewelry sales center for return, but was rejected. Subsequently, Ms. Zhang complained to the Gold and Jewelry Professional Office of the Municipal Consumer Protection Committee. The staff immediately contacted the travel agency and asked them to cooperate with the relevant regulations of the "Travel Agency Service Quality Compensation Standard" to properly handle this consumer dispute. After many coordination and communication, the jade bracelet was returned by the travel agency.

Consumer Tips: Consumers should not blindly believe that overseas jewelry must be much cheaper than Shanghai when buying jewelry abroad. Even if you need to buy high-end jewelry outside the country, it is recommended to go to a formal business district or brand jewelry store, try to avoid informal tourist souvenir shops or markets. Consumers must first have a sense of prevention before buying jewelry, and don't be fooled by the salesman's tricks. As science and technology are widely used in the jewelry industry, the identification of natural and synthetic gemstones, treated gemstones and imitation gemstones is becoming more and more difficult. Some jewelry, even experienced professional jewellery and jade appraisers, need to be identified by large instruments. What's more, the average consumer. After purchasing the jewelry, the consumer must ask the merchant to issue a formal invoice. On the invoice, the name, level, and manual processing of the gemstone must be marked in Chinese. Try to put the promise of the merchant on the invoice as much as possible, so that even if there is a problem, the consumer can protect his or her legitimate rights and interests through the travel company or the local consumer protection organization.

If there is a problem with the quality, it is necessary to charge a "depreciation fee".

On May 18th, 2012, Ms. Tao purchased two thousand gold transfer beads in a jewelry store counter through the trade-in method, commonly known as “Road Pass”. On the next day, when Miss Tao brought her to the colleague for appreciation, the colleague found that one of them had a crack. Miss Li went to the jewelry store to request a change, but after the staff saw it, she told the exchange to charge a depreciation fee of 80 yuan. The quality of the beads exists, and the jewellery store’s practice of receiving depreciable goods exchanges is unreasonable. Complaints to the Municipal Consumer Protection Committee Gold Jewelry Professional Office. After receiving the complaint from Miss Tao, the staff immediately contacted the person in charge of the jewelry store counter. The person in charge admitted that the transfer beads purchased by Miss Tao had cracks, which was a quality problem, but said that the depreciation charge was charged when the cabinet jewelry was exchanged. The company's regulations cannot be violated. The staff of the Gold and Jewelry Office of the Municipal Consumer Protection Committee immediately pointed out clearly that according to the relevant provisions of the Shanghai Consumer Protection Regulations, the operators must guarantee the quality of the goods sold and be responsible for the three guarantees. Any quality problem that meets the conditions for return can not be charged to consumers for various unreasonable expenses including “depreciation expense”. After the argument of the staff of the Gold Jewelry Office, the company finally agreed to give Miss Tao a free exchange.

Consumer Reminder: Article 31 of the Regulations on the Protection of Consumer Rights and Interests in Shanghai and the Measures for the Dispute of Consumer Disputes in Shanghai Yellow and Platinum Jewelry stipulate that the appearance of yellow and platinum jewelry is blistered, dull or broken. Within seven days from the date of sale, consumers can choose to repair, exchange or return. Consumers can claim their own rights and refusal to ask the merchant to submit a refund for the depreciation. At the same time, jewelry enterprises must conscientiously implement the relevant state regulations, operate in good faith according to law, immediately correct all kinds of unreasonable charges, earnestly implement the quality assurance of goods and the obligations of the Three Guarantees, and truly fulfill the social responsibility of protecting the legitimate rights and interests of consumers.

The gold bracelet is actually a white spot.

Miss Wang bought a gold bracelet at a jewelry store for 3,596 yuan. Shortly after wearing it, she found white spots on her bracelet. She couldn’t get rid of it. How can the good-end gold jewelry turn white, is it a fake? Ms. Wang and the jewelry store have repeatedly negotiated that the return is unsuccessful, and complained to the Gold and Jewelry Professional Office of the Municipal Consumer Protection Committee.

The staff checked the invoices and related vouchers of the gold bracelet purchased by Miss Wang, and learned about the situation from the jewelry store. The store made it clear that the gold jewelry sold was completely from the formal channels, and the same batch of gold bracelets are still on sale. If you suspect a fake, you can randomly sample it for inspection. The test result is a fake, and you are willing to take a penalty of ten. As for the white spot on the gold bracelet, it is estimated that it is caused by certain chemical components encountered during wearing. The staff checked the sales ledger of the jewelry store's gold bracelet and learned more about the use of the gold bracelet. After analysis, the professional office staff judged the chemical reaction that may be caused during the use process, and pointed out to Ms. Wang that gold will exhibit a certain chemical reaction in the case of mercury-containing components, although it is a method of identifying true and false through the detection of authoritative institutions, but It is necessary to bear the risk of testing costs. It is recommended to carry out professional treatment or repair of mercury reaction first. If it is not, it is not too late to test. On the spot, the jewelry store made a professional repair of the white bracelet with white spots in front of Miss Wang. For a while, the well-prepared gold bracelet appeared in front of Miss Wang, and she could not help but be grateful.

Consumer Tips: Consumers need to master the correct use and maintenance of some gold jewelry. Among the commonly used cosmetics, especially the whitening and freckle cosmetics contain trace amounts of phenylhydroxymercury and mercury dioxide. If you do not pay attention to contact with the gold jewelry, the surface color of the gold jewelry will become white, white, and sexually altered. brittle. Therefore, when wearing, avoid contact between gold jewelry and substances containing mercury. After the occurrence, do not dispose of it. You should go to the formal gold jewelry store for professional treatment because it is different from the treatment of K gold and mosaic jewelry. . Gold jewelry dealers must operate in good faith to prevent counterfeit and shoddy goods from entering the store. At the same time, when selling, the gold jewelry should be carefully and carefully informed to consumers.

The diamond ring is very delicate to wear. Be careful.

Miss Li reflected that she bought a diamond ring worth 16,000 yuan in a store. After wearing for 3 days, the diamond ring not only set off the deformation, but even the diamonds fell. Miss Li immediately rushed to the store and asked the store to return the goods according to the three guarantees. However, after the store saw the diamond ring, it said that it was entirely caused by the consumers themselves. Can only be renovated. Miss Li can't figure it out. The diamond ring that I spent more than 10,000 yuan to buy will be so delicate. Why is it not a quality problem? She will get married in two months, and she must solve the problem as soon as possible, so Miss Li made a complaint to the Municipal Consumer Protection Committee Gold Jewelry Professional Office.

After the staff accepted the complaint, they immediately conducted mediation. However, because the two sides insisted on the reasons for the setting of the setting and the falling of the diamond, they were in a difficult position. According to the general procedure, it is really necessary to organize the expert group to assess whether the diamond ring is of its own quality or wearing. It usually takes 3 to 4 months. Considering that Miss Li’s wedding is imminent, the gold jewelry professional thinks what consumers think. Urgent consumers are eager to temporarily convene several experts to assess. After identification, experts believe that "the diamond ring is severely deformed, the external force is obviously affected, the ring mouth is deformed, the diamond is detached from the grain, which is caused by improper wearing." The reason is informed to Miss Li, and she has also obtained her approval. Both parties made concessions in the mediation, and the merchants made the return processing. Ms. Li was responsible for 400 yuan due to improper use.

Consumer Reminder: Wear a diamond ring to avoid exercising, carrying heavy loads or sleeping. Inadvertent squeezing, bumping, and hooking may cause the tooth holder to deform, shift, and loosen the tooth position, affecting the insert fastness, causing the diamond to fall off and damage. Second, avoid contact with hard objects. Although the diamond has a high hardness, it collides with or rubs against a hard object such as metal, and it is scratched by the crack and the setting. Third, avoid contact with cosmetics and chemical solvents. Such as body wash, hand soap, detergent, chlorine bleach and detergent to prevent fading or discoloration. Fourth, avoid contact with grease. Because of the lipophilic nature of the diamond, the oil on the kitchen utensils and when washing the dishes easily adheres to the surface of the diamond, affecting the original luster of the diamond. Fifth, avoid entering the environment of sudden cooling and heat. The diamond is set by the grip of the metal, and the thermal expansion and contraction of the metal causes the diamond to loosen or even fall off. Therefore, it is not advisable to wear a diamond ring to enter or exit a cold storage or sauna, hot springs and other places.