[China Glass Network] Telephone sales skills, there are a lot of learning, not to talk about simple chat, to introduce the situation is good, below, the salesman portal to share some beautiful phone communication skills for everyone.
Full of confidence
Self-confidence is critical when making outgoing calls. Anyone who wants to buy your products and services hopes, and even assumes that you must be confident in your product or service, and at least it should be. But in many cases, customers can still hear fear and hesitation from the voice of the sales staff, which will directly lead customers to leave a bad impression on the sales staff themselves, related companies and products or services.
In order to be confident, you should first know the product or service information you are selling, and then you will be able to show your confidence on the phone. Otherwise, under the suspicion and questioning of the customer, you will gradually lose control of the dialogue, and even follow the customer's thinking, and gradually lose confidence in your product.
2. Sound naturally
Don't follow the script even if you have a script. Take enough time to make the scripting language your own language and put your emotional factors into it. Be fully aware of the information and knowledge of the products you sell, and be familiar with the questions customers may ask and how to respond.
Once you are fully prepared and add your own tone and tone to the script, you can sound more like a natural "living person" than a "machine" based on the text. Communicate with customers. Customers certainly want to be able to communicate naturally with “people†rather than indifference “machinesâ€.
3. Pay attention to listening
“Listening†and “listening†are two concepts. Real listening is not only to give the client an appropriate response through some modal particles, to show that your thoughts are not open, but also to retell the words that the customer has said and ask further questions. If you want to do this, you have to have real interest and patience with your customers, not a perfunctory mindset. You are talking to the client, not the trial.
4. Do not make assumptions in advance
This is also a question that has been repeated countless times. But there are still many people who think they "know" what customers are saying and can't wait to interrupt, respond to or transfer topics. The result is that customers feel that you are impatient, do not respect them, are perfunctory. So they will be upset, angry, or even hang up, this is not the result you want. In any case, if you can't wait to finish the story for the customer, the customer will be alert to you, which has the opposite effect on the achievement of sales intentions.
5. Take every call seriously
It’s almost time to get off work. You have already played more than 60 calls, repeated more than 60 scripts, trying to convince more than 60 customers, so tired! Your passion has been exhausted, your voice is getting tired, and your patience has fallen dramatically. However, the phone has not been finished. If you are in such a listless situation, it is very unfair to the following customers. Because they can all receive your call from the previous time. Think about your sales goals, count your commission, and reinvigorate yourself! Stick to the end.
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