GXG experienced "mistakes" storm promise unconditional compensation

On November 1st, a user reported that during the October 29th batch of activities that cost-effectively purchased a T-shirt sold by the GXG Tmall flagship store, it found that the product had a problem of inconsistency between the product description and the tag information. For this matter, we contacted Li Shujun, general manager of GXG e-commerce. Li Shujun said that the matter was true. After receiving feedback from the users at 15:45 on the 29th, GXG had already known about the matter and urgently formulated relevant remedial plans. "We are indeed very sorry, we are unconditionally compensating our users."

On November 1st, a user reported that during the October 29th batch of activities that cost-effectively purchased a T-shirt sold by the GXG Tmall flagship store, it found that the product had a problem of inconsistency between the product description and the tag information.

The user introduced that the trench coat's product details page marked 52.1% of the wool, but the product displayed on the tag was 52.1% cotton and 47.9% polyester fiber. He also found a quality inspection report provided by GXG on the product details page. The quality inspection report also showed that the product consists of cotton and polyester fibers.

For this matter, we contacted Li Shujun, general manager of GXG e-commerce. Li Shujun said that the matter was true. After receiving feedback from the users at 15:45 on the 29th, GXG had already known about the matter and urgently formulated relevant remedial plans. "We are indeed very sorry, we are unconditionally compensating our users."

Li Shujun said that GXG's product quality, hangtags, and quality inspection report itself are not a problem, but there are serious mistakes in the description of the product, causing confusion to users. “Our artists stuck wrong information when they made plans. We The description of the product has been modified for the first time."

According to Li Shujun, up to now, four users have already initiated complaints directly to GXG. GXG has arranged unconditional return and exchange for the complaining users and provided preferential treatment for each person. The Egyptian 蛭 蛭 颐 颐 ? ? ? ? ? ? ? ? ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ ǎ 哂 哂! ?nbsp;

In addition, GXG also reported this matter to Tmall for the first time. Tmall requires GXG to make relevant rectifications to prevent similar incidents from happening again and try to appease complaints from users.

Goods "mislabeled" related information may have serious consequences. It is understood that according to Tmall stipulations, the description of the material and content of the commodity by the merchant and the difference in the content of the actual material and composition of the commodity received by the buyer by 10% or more will be deducted by Class A 12 points; if the material is described Completely inconsistent (that is, counterfeit material composition), for the first time counterfeit material composition must pay 260,000 yuan liquidated damages to Tmall, and restrictions on participation in marketing activities for 14 days.

As of 15:45 on the 29th, a total of more than 500 users purchased this trench coat from GXG. Li Shujun said that yesterday afternoon, GXG had informed all 500 users of the matter via SMS and expressed apologies. GXG promised in the message that it could return and exchange goods unconditionally and bear the freight. "If the user is not satisfied, I would like to communicate with him personally. As long as it is a reasonable request, we will try to satisfy."

It is reported that GXG Taobao "double 11" last year to promote the sales of men's brands category first brand, double 11 sales reached 43 million yuan on the same day, and this year GXG's double eleven stocking is more than one billion. Taobao data cube data shows that in the third quarter GXG Taobao turnover reached 35.7 million yuan, ranking seventh in all menswear brands.

Mesh PVC Banner

Mesh Pvc Banner

Vinyl Mesh Fabric,Fabric Mesh Banner,Vinyl Mesh Fence Banner,Custom Vinyl Mesh Banner

Anhui LiSheng prinbanner co.,Ltd , https://www.anhuiprintbanner.com

Posted on