November 6 hotline news A pair of newly bought leather shoes appeared in less than 3 months cracked soles. Finding a business to ask for repairs, but not wanting the other person to give a repair that can't be repaired, can be renewed, but it must pay a depreciation fee. Mr. Li from Jining today called the newspaper and told reporters about what he considered to be unreasonable.
According to Mr. Li’s introduction, on July 18th he bought a pair of leather shoes for 160 yuan in a shoe store in the central district of Jining City. He did not want to wear shoes that had just worn for less than three months. Then he immediately found the invoice and warranty card when buying shoes, and found that the shoes were still under warranty. On the afternoon of October 16, Mr. Li found a shoe shop with invoices, warranty cards, and shoes with quality problems. The salesperson told Mr. Lee after carefully checking the shoes, and the shoes needed to be returned to the manufacturer in Zhejiang for maintenance. When Mr. Li thought that everything was going well, he was told by the shoe store staff that the leather shoes could not be repaired for various reasons. The manufacturer was willing to replace a new pair of leather shoes. However, Mr. Li needed to receive more than 80 days of depreciation costs, a total of 45 yuan.
Mr. Li expressed that this was unacceptable. He believes that since the shoe is a quality problem during the warranty period, the manufacturer should be responsible for free repair and replacement. The practice of collecting consumer depreciation fees is difficult to understand.
A staff member of the Association of Consumers in Jining City stated that if the leather shoe is a quality problem that occurs during the warranty period, the business owner shall not charge a depreciation charge if he takes the initiative to propose a replacement for the customer because the business cannot repair it. Conversely, if the consumer voluntarily abandons repairs and proposes a new service, the merchant may charge a depreciation charge as appropriate.
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